At our store, we are committed to building long-lasting trust with our customers by ensuring a safe, transparent, and respectful return and refund experience. We understand that sometimes purchases don’t go as planned — whether due to a mismatch in expectations, damaged goods, shipping delays, or other unforeseen issues. That’s why we’ve designed a return and refund policy that’s fair, clear, and supportive, whether you’re ordering locally or from across the world.
If for any reason you are not completely satisfied with your order, you may request a return or refund within 14 calendar days from the date of delivery. The item must be in unused condition, undamaged, clean, and returned in its original packaging with all accessories and documentation included. Please contact our customer support team before sending anything back, as we do not accept unsolicited returns. Our team will guide you through the process step-by-step and issue a return authorization if your request meets the policy requirements.
For international orders, the process remains the same, though additional considerations apply. Due to customs regulations and international shipping logistics, return costs, duties, or taxes incurred when shipping items back to us from abroad are the responsibility of the customer unless the return is due to our mistake (such as a wrong item, defect, or order error). We highly recommend using a tracked and insured courier service when returning goods internationally, as we cannot take responsibility for lost, delayed, or damaged return shipments.
Once we receive your returned item and confirm that it meets the return conditions, we will initiate the refund process. Refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider’s policies. Please note that we do not refund shipping costs (including international or express delivery fees) unless the item was faulty or incorrectly fulfilled by us.
In cases where products arrive damaged, incorrect, or incomplete, please notify us within 48 hours of receiving the package. We may request photographs or additional details to assess the issue before arranging a replacement, partial refund, or full refund as appropriate. We strive to handle such situations promptly and fairly, and we appreciate your cooperation.
Please note that certain categories of items may be non-returnable due to hygiene, licensing, or digital format reasons (e.g., downloadable software or virtual goods). These exclusions will be clearly mentioned in the product description at the time of purchase.
We do our best to ensure your package arrives safely and on time, but in rare cases of lost parcels or delivery issues (especially with international shipping), we encourage you to contact us immediately. We will investigate the issue with our logistics partners and try to resolve it swiftly — your satisfaction is our top priority.
By placing an order on our website, you agree to the terms outlined in this Refund and Returns Policy. If you have any questions, special circumstances, or require personalized assistance, please don’t hesitate to reach out to our support team. We are here to help and committed to making your shopping experience worry-free, no matter where in the world you are.
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